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camomiletea
Constance - Make tea, not war
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Constance - Make tea, not war: dear diary

I think I fell victim to a spyware/adware... Has anyone heard of wwwh.web-help-service.com ? Whenever I go a page like this:

http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns1&q=search

it redirects me to

http://wwh.web-help-service.com/search?qr=search&sid=001Z_ckz5s82BIMubt&rg=G_5j&ri=g0Fs

But this only happens in Firefox, my main browser. It does not happen in IE. What gives? There's a page where you can "opt out" by accepting a cookie from them, which I really don't want to do, because this just doesn't look legitimate. Why did it hack my browser like that. And there's nothing I can do.

Frustrating. If you have any suggestions, please let me know.

Update: posted some pictures from the site. The first is "About this page" link on the bottom of the search results page. The other is what appears when you click "opt out".
http://pics.livejournal.com/camomiletea/pic/00166z9x
http://pics.livejournal.com/camomiletea/pic/00167wbb

Update 2: This even happens if I go to Safe Mode in Firefox! What does this mean? Their site claims they haven't installed anything on my computer - yeah right...

Update 3: WTF! It seems to be my ISP's doing! What, just what? Okay then. I'll accept that freaking cookie.


Comments
Lisa Basil -- the Intarnets

First off, you might want to edit the second link to make it unclickable. ^^;; Perhaps by putting "hxxp" instead of "http" to nullify it.

Secondly, I've heard of browser hijacks that target Firefox. I haven't heard of that specific one, but someone else had the same problem. Unfortunately, they didn't answer the support volunteer there, so it never got resolved (why does that sound so familiar? ;) ).

I'd definitely have this looked into by someone who's trained to deal with this sort of thing.


default

I've been trying to do so for the last half an hour, but my connection here is very poor


default

Glad that it turned out to be a false alarm (I'm assuming that you contacted your ISP and they confirmed it).

But odd that it only happens in Firefox and not IE. =/ That's what set a red flag for me in the first place. The fact that I found so little information on the site itself via Google was troubling, too.

Edited at 2010-03-21 07:34 pm (UTC)


Dr. Who: bother

My ISP did something like that to my search results once, too - entering something that wasn't a URL in the address bar suddenly resulted in a "navigation help" page, basically a very bad search engine. Their page was at least branded and recognisably belonged to the ISP, although it took quite some googling to find out how to disable the damn thing.


default

Yes, Charter Cable internet does this to me, too. I hate it passionately.

Although I should add it doesn't seem to use web-help-service.com here, but the results per the pictures are the same.

Edited at 2010-03-21 04:23 pm (UTC)


default

Apparently it's a way for them to earn a bit extra on the sponsored links...


(Anonymous)

Hughes net Satellite internet does this too, on top of its 250 MB daily download limit. It is a double pain in the set part of the body.


default

Mhmm, that's the ISP that I was talking about.


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