curious
camomiletea
Constance - Make tea, not war
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Constance - Make tea, not war: oxymoron

I got a CD on Amazon.com, and when I opened it and listened I found that it was damaged... I heard some noise but blamed it on the headphones/computer on the first couple of songs; on the fourth song the noise was too noticeable to disregard. I played the CD in a CD player and still got the same problem. It gets progressively worse too: the sixth and further songs are skipping painfully. So of course I look up the Amazon return/refund policies, and I gather that opened CDs can only be returned for a partial refund. I'm not satisfied with that, and write to Customer Service explaining the situation. And it turns out I can get a full refund! They apologized and explained in detail how to handle the return. Great!


Comments
default
pne

Wow, that's more than I would have expected!

I'm glad you had such a good experience.

Would that more companies would realise the value of good customer experience.

(Do you want to make this public and spread the good news?)


Do it!

Done! :)


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Add a little sweetness to your day
If calories are an issue,
store your chocolate on top of the fridge.
Calories are afraid of heights
and they will jump out of
the chocolate to protect themselves.

April 2016
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