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Constance - Make tea, not war
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Constance - Make tea, not war: dear diary

It's that time of the year again. As the last time, this is open to all support volunteers defined as someone who has at least 1 support point (that means that volunteers in private categories including Abuse Prevention and Schools are eligible).

I have a few options for you. As a Style Systems category admin, I'd be remiss if none of the options had anything to do with my category, but I also have general support involvement stuff :) You can get as many treats as the number of tricks you complete. I pledge to finish giving out treats by March (sorry about this long deadline, but I'm so busy this my last semester at university and I'm likely to move in December).

Style Systems Tricks:

Screenies - make a genuine attempt at answering 3 requests in Style Systems. Poke me or another Styles supporthelp if you need help.

Interims - send in a Styles review if you have 7 links and haven't had a review in two weeks.

Supporthelps - do a Styles review, or make 10 approvals.

General Support Tricks:

All volunteers (current and former, regardless of priv level) can show me what they are most proud of having done in support (doesn't have to be recent). It can be a lovely response on the board, a training entry or a review, a tutorial they wrote for support, an idea they came up with for support, a useful tool they created, etc. Since there was some confusion last year: This should not be something along the lines of "I'm proud of receiving a $priv", which is a bit of passive, rather than active. Instead tell me what you did with the $priv, or what you did to earn $priv.

All current volunteers (regardless of priv level) have two options:
* tell me what they like about support, what keeps them around, what motivates them.
* give at least 3 people vGifts with your appreciation (new people may thank those who have welcomed and trained them, senior volunteers may send thanks to the new folks helping out)

Supporthelps (and above) can share tips, how to be successful, what helped them to reach this level.


Treats

To those who have picked an option to do with Styles category, I will send out support pins (while supplies last; PM me your address).

I will draw a picture of some of your interests using MS Paint (here's what you can expect).

I will make a voice post for you if you give a script or an idea (some ideas for scripts: your favorite quote, joke, poem; but if you come up with something better, that's totally fine).

I will make you an icon based on one of your interests or a theme you propose. I'm not an icon-maker, but I'll put in my best effort.


Comments
tech support

...not doing the styles stuff, obviously. sorry :x

All volunteers (current and former, regardless of priv level) can show me what they are most proud of having done in support (doesn't have to be recent).

In an odd way, I'm proud of the first approval I made in Comms. (I can't search for it, since I can't see ICs any more.) Granted, I spent about five paragraphs needlessly explaining why I wrote and approved my own answer rather than contacting an existing-answer-writer for a correction, but ... *flail* It meant a lot to me that I had gathered enough trust to be SHed (and this was before interim privs), and I wanted to be Thorough and Do The Right Thing.

(Actually, the thing that I'm proudEST of ended up being an Abuse case so even if I were still in spr0t I wouldn't be able to find it. The request was one where the person's userpics kept losing quality, which was Bizarre; it was only by chance that I direct-linked one of them, so that when it changed to low-quality I noticed that the URL was different, thus it was someone uploading low-quality versions of the userpics. probably a prank, but that's why it went to Abuse -- there were also, IIRC, indications of different IP addresses being used. I never heard resolution of the case, and I did have to field a "wtf why abuse?" IM from the user, but ... yeah. That was one of those freak things that cracks a completely baffling request, which is so much fun.

Supporthelps (and above) can share tips, how to be successful, what helped them to reach this level.

Dunno if I qualify for this one, since I'm not a SH any more, but I figured I'd throw out tips anyway :D

- Listen to the user, and try to figure out what they /mean/, not just what they say. (Jumping at keywords works sometimes but not others.) It's something that can be learned, but isn't always easy, hence the jokes (which I assume still exist *G*) about supportmindread.

- For upset users, be patient; it's easy to get upset back, but that doesn't help. Listening's even more key -- a lot of times they're upset because they don't feel heard, which is why a robotiform answer gets them screaming even when it's right. Acknowledging their situation and their frustration sometimes will calm them down.

- (sometimes it also helps to write out a snarky response in a text file, delete it, and *then* write the real response)

- (and sometimes it helps to just walk away and let someone else handle it)

- (voodoo, however, rarely helps)

okay, so I don't have as many useful tips as I thought I did. *G* ah well.


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Thanks, you qualify for two treats! Which will they be?


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No, I did not originally reply to this using the wrong journal. >.>;; *Mutters something about how LJLogin is a blessing and a curse*

All volunteers (current and former, regardless of priv level) can show me what they are most proud of having done in support (doesn't have to be recent). It can be a lovely response on the board, a training entry or a review, a tutorial they wrote for support, an idea they came up with for support, a useful tool they created, etc. Since there was some confusion last year: This should not be something along the lines of "I'm proud of receiving a $priv", which is a bit of passive, rather than active. Instead tell me what you did with the $priv, or what you did to earn $priv.

It's a toss-up between this AWE nomination for this answer, and this training exercise and its subsequent conclusion, both of which I did back in my heyday, way back when.

All current volunteers (regardless of priv level) have two options:
* tell me what they like about support, what keeps them around, what motivates them.


I'm not nearly as active as I once was, but I do still help out from time to time, so I hope I'm eligible as a "current" volunteer. ;) What I've always enjoyed about Support is that, in the end, I can share my knowledge to help others, both requesters and other volunteers. A lot of this is done through behind-the-scenes teamwork, via ICs. One prime example is this bastard freakie request (yet another thing I did that I am proud of having done for Support): http://www.livejournal.com/support/see_request.bml?id=605463 Being able to resolve something like this is truly gratifying, especially when the end-user acknowledges that you helped them. ^___^

Sadly due to lack of time because of my work schedule in RL, I've had to pull away from Support. However, I still stick around and continue to help out here and there for the very reasons I said above, not to mention that the people are awesome, and I've made some wonderful friends through Support. <333 Everyone is supportive and helpful, and I don't think I could have gone as far as I did without that. <333


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You qualify for two treats! Let me know what you would like.


Manfred von Karma -- perfection

Oooh, awesome, thanks! :D

I can always use more icons, so if possible, I would like two of them. And if not, one icon and one drawing of my interests.

And no rush, and if it turns out that you're not up to doing it, that's perfectly cool! ^__^ I just rose to the challenge for fun more than anything else. =)


Arie says I am a peach (Spratt helped)

I feel like reusing things I'm proud of that I've mentioned before is kind of cheating. What I'm most proud of is hard to put into words. But I'm proud of the encouragement and Support that I gave to others. I'm proud of the time I spent emailing volunteers to send them welcome emails when I saw them on the Board, and emails about answers they sent, and comments I gave to supporthelps about how good their reviews were or how lovely their answers were. I am proud of all of the activities that I did of that sort that ended up making someone think that they could do it, even when they may sometimes feel like they couldn't. The reminders I tried to give to newer volunteers that everyone messes up and it takes everyone time to learn, and that the supporthelps aren't really that different from you - they just have put in time and effort to learn the material and practice the skills, and that if you do that too, you can probably do better than you think you can.

Because there are volunteers who were encouraged and volunteers who went on to use Support on their resumes or simply to build skills that are useful for them, and I'm glad to have been a part of making their experience better and helping them to learn.

I may not be able to put into words exactly what I mean, but you've worked in training and you're an admin - you've done it yourself, so I think you know what I mean.

I can't really show you the details, although there are traces on various Support communities if you go back far enough in time.


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*nod* What would you like, leora?


butterfly in my hands

World peace. A nice lunch. Health, love, and joy.

But since you're not offering any of those, I'll take a userpic. :)


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people standing on the globe holding hands


dandelions

Thank you. :)


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I am most proud of creating the blinkie Blinkie vgift, and the snowflake cookie. Does that count? :p


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Yes, it does! What would you like?


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MS Paint interests please!


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thanks! :)


_support

Right now, I think I am most proud of this suggestion (a function to filter the Support board by requests to which "You Have Not Replied") to improve Support.

Treat: Requesting an interests picture, please.


*seasonal -> halloween ghost

I think the individual thing I am most proud of at the moment are the two recent privchanges - the Mission Command one and amagicalforest. As something more general, though, I am most proud of the way I helped to reinvigorate the Entries category after I was made an admin - getting reviews done and stocks updated and privs granted and just getting volunteers excited about the category and giving my SHs the tools and support they need. I think I really made a difference in those first few months.

Some vgifts for newbies:
http://www.livejournal.com/gift-details.bml?uid=983547&g=2
http://www.livejournal.com/gift-details.bml?uid=8501256&g=1
http://www.livejournal.com/gift-details.bml?uid=3467121&g=3

For treats, I'd like an interests picture and an icon please. :-)


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I am super proud of my first AWE nomination. I had always wanted to be able to write pretty answers and to be AWE'd, it was just totally awesome to me.

I sent a boatload of v-gifts to lots of volunteers and staff :)

You pick the treat <3


masked

Tip for people who want to be SHs: the board and the FAQs are not the only places one can learn the answers to things! I had to buy this book for one of my classes; see if your library has it. That one simple book helped me so much in learning the more technical categories of Support.

So yes, there's my tip. Use your local library. Use Google or Wikipedia too -- heaven knows I use that all the time when researching things! -- but don't forget about books too. :-)

(I would love a silly MS Paint userpic.)


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face made of stretched, squeezed and rotated <3

inspired by making <3_<3 eyes


coffee heart

That is cute! Uploading it now, thanks so much. :-D


Kitty - corn

I don't really know what I am most proud of in my time in Support. Lately though, I'm proud of myself for recognising 2 bugs and banging on them a bit and submitting reports to Jira: here (got fixed but not updated status) and here. I actually enjoyed myself and I didn't think I would and I'm proud of the effort I put into them.

What keeps me around Support is the people for sure. To be honest, I don't care that much about the end users. But I do care about improving myself and having a good time with everyone else. I know that when I log on to IRC, there are people there that care about what I have to say and I care about them as well. It's also what brought me back after my year-long absence.

Yesterday, I sent v-gifts to all the Support people on my friends list. Most, I included a nice message with. Examples:
JD
Kevin
Connie

Now, I suck at Styles. Seriously, it's not my thing. I tried to find a request that I could answer but whenever I looked they were all a day old and hrad. But, then I found this one by accident in Web (where I wouldn't normally be looking) and realised it was Stylesy. I think this is about my limit in your cat: http://www.livejournal.com/support/see_request.bml?id=928239

Anyway, I would really love a Support pin which is why I tried so hard for Styles. I think that maybe, pretty please, I've deserved it because I did all the other tricks too? *puppydogeyes*


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I appreciate the effort, and since the demand for pins wasn't as high as I thought it might be, you can have some! PM me your address. :)


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If you get melted chocolate all over your hands,
you're eating it too slowly.

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